Article Highlights

Key Takeaway:

Boston transit agency MBTA has seen fast take-up since introducing contactless open-loop payments in August. The successful launch has taken the spotlight off of embarrassing delays and budget overruns in the years-long AFC 2.0 project.

Key Data:

• Chart: MTBA open-loop adoption: Aug.-Dec. 2024

Organizations Mentioned:

• MBTA (Boston)
• MTA (New York)
• Cubic

The Massachusetts Bay Transportation Authority in Boston has seen quick adoption so far of open-loop payments, with the service accounting for nearly 20% of all trips or “taps,” not counting cash, after only five months. (See table below.)

Figures provided by MBTA show riders tapped nearly 2 million times with credit and debit cards or open-loop credentials in digital wallets last month on subway gates, on board buses and on two trolley lines.

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